Remote Live Chat Assistant (Work From Home)

About Dean Cabinetry:

Dean Cabinetry is a leading provider of high-quality, custom cabinetry solutions for residential and commercial spaces. With a commitment to craftsmanship, innovation, and exceptional customer service, we help our clients bring their design visions to life. Our team of skilled artisans and design professionals work closely with customers to ensure every piece is tailored to their needs, blending functionality with aesthetic appeal. As we continue to grow, we are looking for dedicated individuals to join our remote team and contribute to our mission of delivering outstanding cabinetry solutions.

Job Overview:

As a Remote Live Chat Assistant at Dean Cabinetry, you will be the first point of contact for our customers, providing them with timely and accurate information regarding our products and services. You will play a crucial role in enhancing customer satisfaction by assisting them in real-time through our live chat platform. This is a fully remote position that allows you to work from the comfort of your home while being part of a dynamic and supportive team.

Key Responsibilities:

- Respond promptly to customer inquiries via live chat, ensuring a high level of customer satisfaction.

- Provide detailed information about our products, services, and processes to assist customers in making informed decisions.

- Troubleshoot customer issues and provide solutions in a professional and efficient manner.

- Maintain accurate records of customer interactions, feedback, and inquiries in our CRM system.

- Collaborate with other departments (e.g., sales, design, and production) to resolve customer issues and provide comprehensive support.

- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers.

- Assist in developing and refining chat scripts and FAQs to improve the efficiency of customer interactions.

- Participate in training sessions and team meetings to enhance your skills and contribute to team goals.

Requirements:

- High school diploma or equivalent; bachelors degree preferred.

- Previous experience in customer service, preferably in an online or chat-based environment.

- Excellent written communication skills with a strong attention to detail.

- Ability to multitask and manage time effectively in a remote work environment.

- Strong problem-solving skills and the ability to think critically under pressure.

- Proficient in using computers and various software applications (experience with CRM systems is a plus).

- A positive attitude and a passion for helping customers.

- Reliable internet connection and a quiet workspace conducive to remote work.

Benefits:

- Flexible working hours to promote work-life balance.

- Comprehensive training and ongoing professional development opportunities.

- Access to company resources and support for remote work.

- Employee discounts on cabinetry products.

- A collaborative and inclusive company culture that values diversity and innovation.

- Opportunities for career advancement within the company.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team at Dean Cabinetry, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!

Dean Cabinetry is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $50.00/hour.

About Dean Cabinetry: Dean Cabinetry is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.deancabinetry.com/.

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