Retention specialist

DebtBlue is seeking a passionate and customer-focused Retention Specialist to join our dynamic team. The ideal candidate will possess strong interpersonal skills, a deep understanding of financial hardship, and a compassionate approach to client management.

Your primary role will be to retain clients through effective communication, problem-solving, and negotiation, ensuring they remain engaged and satisfied with our services.

DebtBlue, LLC (DB) is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially.

We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future.

We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies become a DebtBluer today!!

Pay : $17.00 / HR

Hours : 9 : 00 - 6 : 00 pm

What you'll do :

• Identify reasons for cancellation requests and proactively offer solutions to address clients' concerns, aiming to retain their business.
• Conduct client satisfaction surveys and follow-up calls to gather feedback and implement improvements.
• Collaborate with the sales and customer service teams to ensure a seamless client experience.
• Negotiate payment arrangements and modifications to settlement plans as needed to prevent cancellations.
• Educate clients on the benefits of staying enrolled in the program and the potential consequences of leaving early.
• Maintain accurate and up-to-date records of client interactions, interventions, and outcomes.
• Participate in training sessions to enhance knowledge of industry regulations, company services, and effective retention strategies.

What we are looking for :

• Proven experience in customer service, retention, or a related role, preferably in the financial services or debt settlement industry.
• Exceptional communication and negotiation skills, with the ability to empathize with clients facing financial difficulties.
• Strong problem-solving abilities and a results-oriented mindset.
• Proficiency in CRM software and MS Office (Word, Excel, PowerPoint).
• Excellent organizational skills and the ability to handle multiple tasks simultaneously.

What we offer :

• Opportunity to join a growing company with proven leadership and participate in a fast-growing industry poised to thrive in the years to come
• Convenient location in newly renovated building in Richardson Telecom Corridor
• Modern office / desk equipment and facilities
• Free on-site fitness facility with gym and showers
• Lots of fun while you work hard
• Business casual work environment
• Monthly awards and recognition
• Corporate contests
• Ping pong table and foosball table to chill during breaks
Benefits :
• 401K
• 401K
• Health insurance
• Dental insurance
• Vision insurance
• Short- & long-term disability insurance
• Life insurance
• Paid Time Off
• Paid holidays
• Employee referral program
• Free on-site gym
• Ergonomical desk

What is it like working for DebtBlue?

The culture of this company is amazing. The people here are very friendly and always willing to help. They are also open to new ideas for improving processes.

As a member of the team, you will have plenty of opportunities for growth and flexible schedules. We encourage our employees to speak up and share their ideas, opinions, and feedback.

Ready to join our team?

If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application.

Learn more about DebtBlue, our services and what we have to offer by reviewing the following links :

Company's Website :

Informational Videos :

Facebook : LinkedIn :

LinkedIn :

Testimonials and Trustpilot Reviews :

Nationally recognized TV ads as seen on Fox News, MSNBC, and other major networks

AAP / EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status.

No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

Job Posted by ApplicantPro

Last updated : 2024-11-20

Salary : $17