What are the responsibilities and job description for the Deployment Strategist position at Decagon AI, Inc.?
About Decagon :
Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Eventbrite, ClassPass, Substack, Rippling, and BILT . Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
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We've raised $35M in Seed and Series funding from Accel, a16z, A
- Elad Gil , and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Decagon is hiring our first Deployment Strategist. This role is critical to shaping how we work with, learn from, and best serve our customers. Our ideal candidate has an entrepreneurial mindset, strong technical acumen, ability to earn customer love, and passion for AI.
You will develop expertise in understanding customer pain points, be at the forefront of applying AI to large-scale problems, and work with our engineering team to build the products and features that best serve customer needs.
Ex-founders and aspiring founders are great fits for this role.
Responsibilities :
No two days are the same at Decagon, but you can expect to
Develop the playbook for working with customers & integrating their feedback into our product decisions
Build deep relationships with customers, traveling onsite as needed
Create an effective feedback loop between our customers, engineering team, and holistic strategy
Understand the critical questions customers need to answer and locate their biggest problems
Ensure a successful long-term relationship by identifying and pre-empting customer concerns
Build the set of metrics we use to define customer success; track, and improve them over time
Ideally you'd have
4 years of relevant work experience (founder, product manager, deployed engineer, engagement manager, customer success manager, etc.)
A technical background, and an ability to resonate with technical teams
Great cross-functional collaboration skills
An orientation towards action & solving immediate problems; while keeping in mind scalability and building repeatable processes to ensure long term success
Benefits :
Health, dental, and vision insurance
Take what you need vacation policy
Career growth opportunities within a fast-growing AI company
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