What are the responsibilities and job description for the Sr Desktop Support Tech position at DECHEN CONSULTING GROUP, INC?
Job Description
Job Description
About Dechen Consulting Group (DCG)
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
We are currently seeking a Sr Desktop Support Tech for a C2C opportunity in Richmond, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship / transfer. This role offers excellent prospects for career progression!
Description :
100% ON SITE from Day One
ABOUT THE ROLE
The Client seeks a qualified resource to be responsible for :
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Skills
Agency Interview Type
Both Web Cam and In-Person Interview
Work Arrangement
Onsite
We Are a People-Focused Company with a deep emphasis on family values and look forward to working with you.
Contact Manager : Anna Mastrogiovanni
