What are the responsibilities and job description for the Technical Support Analyst position at DECHEN CONSULTING GROUP, INC?
Job Description
Job Description
About Dechen Consulting Group (DCG)
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Job Opportunity
We are currently seeking a Technical Support Analyst for a C2C opportunity in Richmond, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship / transfer. This role offers excellent prospects for career progression!
Role Description
ON SITE : First 30 days 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Parking is NOT provided for contractors.
Responsibilities
- Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
- Perform password resets, and unlock AD, eSCC, and RSA accounts as needed.
- Responsible for all new hire PC builds and the deployment of that equipment to the new hires' office.
- Reimage all PCs returned to the Helpdesk for redeployment.
- Install software to end user PCs as requested.
- Perform PC troubleshooting as needed.
- Manage loaner laptops ensuring they are updated and patched as needed. Reimage them once they are returned to the Helpdesk for future deployments to SCC staff.
Required Skills and Experience
Desired Skills
Interview and Work Arrangement
Agency Interview Type : Web Cam Interview Only
Work Arrangement : Hybrid
We are a people-focused company with a deep emphasis on family values and look forward to working with you.
Contact Manager : Anna Mastrogiovanni
