What are the responsibilities and job description for the Technical Support Analyst 2 position at HCL Global Systems Inc.?
Job Description
Job Description
TO NOTE : ON SITE REQUIRED : first 30 days - 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage.
Parking is NOT provided for contractors.
ABOUT THE ROLE
- The SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
- Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
- Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires' office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally, the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.
