What are the responsibilities and job description for the Technical Support 2 position at Dechen Consulting?
About Dechen Consulting Group (DCG)
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Opportunity Details
We are currently seeking a Technical Support for a C2C opportunity in Salem, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship / transfer. This role offers excellent prospects for career progression!
Complete Description
- Position will primarily focus on working with field staff with new technology and support of devices.
- Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a "customer first" attitude.
- Position is responsible for agency-specific end-user support throughout Salem District VDOT.
- Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Skills Required
Additional Information
Agency Interview Type : In Person Only
Work Arrangement : Onsite
We are a people-focused company with a deep emphasis on family values and look forward to working with you.
Contact Manager
Anna Mastrogiovanni
