Intern - IT Help Desk Assistant

Join a dynamic company, Decision Technologies, Inc., that stands out in technical support services and engineering consultancy. With our extensive experience in developing RF Systems and Missile Sensors, production transition, quality and reliability assessment, test and evaluation, and logistics support, we are uniquely positioned to meet the needs of our customers. Be part of our experienced team that provides exceptional support and leadership in our core competencies.  

Decision Technologies is thrilled to offer summer internships to qualified candidates, providing an opportunity to contribute to impactful programs and projects that align with our company's mission.

Position Description:

We are looking for a motivated and enthusiastic Summer Intern to join our company for the Summer of 2025 (May-August).   As an intern, you will work as an IT Help Desk Assistant.

Responsibilities and Duties:

Generate Documentation on standard operational functions, email setup, database management, and system configuration. 

• Conduct a complete inventory of the on-site materials (includes drafting a diagram of the LAN Room for each Facility) 
• Complete the inventory of ALL Assets (based on ATS Reports and Dell Purchase Orders)
• Develop SOP for the following activities:
  1. Decision Device (Laptop) configuration procedures (Both Current and after M365 Migration)
  2. New User Profile Update procedures (change PW/log in to M365, etc.)
  3. Mobile Device Configuration Procedures by the User
• Work on standardized wording to describe issues that ATS needs to address – will flow to any MSP/MSSP:
  1. Common Problems:
     • Outlook is not responding
     • A program is no longer installed
     • Printers not accessible
     • Need DUO Server updated for User X with telephone number

Required Qualifications and Skills:

• Currently enrolled in or recently graduated from a relevant degree or program at a university or college
• Strong interest in industry/field and a desire to learn and grow professionally
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and/or other relevant software or tools

Desired Qualifications:

• Previous internship or work experience 
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Travel Requirements:

Compensation:

Compensation at Decision Technologies, Inc. is determined by various factors, including, but not limited to, location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, contract-specific affordability, and organizational requirements. 

Decision Technologies, Inc. is an equal employment opportunity/affirmative action employer that  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.