Operations Manager

Operations Manager

You will: OM's develop and promote a strong culture of safety and compliance and possess a bias to get things done right. You will be required to work with team DAs to analyze data, make recommendations, and drive process improvements. The position functions as the safety champion and helps strengthen our cultural values across the business. Flexibility is key in the role as OM's also manage and oversee the station coordinate load out, rescues, and perform other end-of-day tasks. This job is for driven individuals. As an operations manager, you will motivate others, keep the company running and, in the end, accomplish great things! You will be asked to work 10 hours per shift, including weekdays, weekends, & holidays (we operate 7 days a week, 361 days a year), and conduct at least ONE delivery route every 14 days. 

The following represents a typical day 

Review route commitments and inventory vehicles to determine proper vehicle allocations for cost-effective operations and future growth, including the ability to order and return rental vehicles as required 

Ensure vehicle roadworthiness by working with DAs to maintain safety requirements, ground vehicles and ensure a replacement vehicle is available, champion team compliance to all vehicle inspection safety requirements 

Work with the Fleet Lead to coordinate all repairs utilizing a combination of company vendors and 3rd party resources, provide recommendations on what vehicle inventory is required so standard repairs can be made quickly with little to no downtime on vehicles 

Organize or help with emergency field repairs (e.g., minor field repairs, pull-outs, tire changes, tows, etc.

Oversee collection and maintenance of all vehicle records (i.e., mileage, inspection data, maintenance data, maintenance schedule, vehicle registration, insurance information, rental reporting, DOT compliance data, etc.) for safety and compliance purposes while maintaining zero operational downtime

Manage and oversee the collection of all accident tracking information (signed DA written statements, 3rd party information, photos, claims data, etc.); recommend action to DAs and Corporate, and work with internal and external insurance providers to complete the claims 

process 

Maintain contact with DAs throughout their shifts and address any issues they might have and relay any emergencies they have to the appropriate channels; maintain continual communication with external customers and suppliers 

Monitor performance metrics and participate in meetings with team DAs to celebrate performance attainment, highlight performance inefficiencies, and rectify root causes for violations and negative customer impact scenarios 

Oversee Dispatch and Lead Driver Operations for DAs and coordinate rescues with other 

DA's and mobile dispatch, ability to deliver packages to homes and businesses (where applicable) 

Ensure team adherence to DVIC Pre and Post-trip inspection and update applicable systems and logs 

Debrief with team DAs to close out the day.

Qualifications

• Must have a valid driver's license within the state of employment with no at-fault accidents in the past 3 years 
• Must have previous commercial or professional safety, fleet management, or compliance program management experience in transportation; experience coaching, training, and leading drivers using telematics and other tools 
• Must exercise integrity maintaining 100% adherence to work standards 
• Ability to conform to various time constraints based on business needs 
• Be able to interact positively and professionally with customers, partners, and other team members, all while identifying solving, or escalating business challenges 
• Must be able to safely operate and navigate a delivery van, GVWR 10,000 lbs. or less, i.e. larger vehicles like Cargo vans, box trucks, or semi-experience is a PLUS 
• Must be able to load and unload packages up to a maximum of 55 lbs., with or without reasonable accommodation, during a 10-hour work shift 
• Applicants must be willing to consent to a drug screening 
• Must comply with company procedures, DOT policies, state driving laws, and other safety standards 
• Must be able to handle the challenging workload and driving demands, including comfortable driving and working in varying weather conditions and evenings with limited visibility 
• Ability to conduct team performance reviews, give and receive constructive criticism 
• Able to speak and read English 
• Punctual and reliable to meet stringent attendance standards 
• Use of company-issued phones with designated apps to accurately deliver customer packages, manage delivery progress, and solve obstacles 
• Ability to set up accounts and use company-designated applications and company email 
• Safely maneuver vehicles to avoid incidents or accidents with people, vehicles, or property 

Salary and Benefits 

• $20 hourly 

Benefits (Medical/Dental/Vision/Tuition Reimbursement) 

Paid PTO 

Performance Bonuses 

We are an Equal Opportunity Employer. We do not discriminate based on race, national origin, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status 

Salary : $20