Demo

Customer Service Associate

Deep Run Roadhouse / Pearl's Bake Shoppe
Henrico, VA Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Deep Run Roadhouse offers competitive wages, a generous tip share, and weekly paychecks, along with benefits like affordable health insurance, paid time off, and a 4% retirement match. Employees also enjoy a balanced work-life schedule, opportunities for career growth, and a supportive team environment.

Were looking for a friendly and motivated individual to join our team as a Customer Service Representative! In this role, youll be the first point of contact for our guests, ensuring they have a positive and memorable experience every time they visit.

To apply for this position, Follow this link to our career page.

BENEFITS and PERKS

Get Paid Faster - Enjoy the convenience of weekly paychecks.

Earn More We offer competitive wages, plus a generous tip share that can boost your hourly earnings by an average of $3!

Grow Your Career Many of our leaders started in hourly roles. We believe in investing in your development and promoting from within to help you achieve your professional goals.

Enjoy a Balanced Life We have a flexible time off policy. We close on major holidays and avoid late-night hours, so you can enjoy a healthier work-life balance.

Work Smarter, Not Harder Full-time schedules are just 36 hours per week. Want to work extra hours? The choice is yours.

Do Great Work We ensure you are fully trained to do your job with confidence, pride, and excellence.

Take Time for You Enjoy 64 hours of paid time off after just 90 days.

Meals on Us Enjoy a free meal during your shift, plus exclusive discounts at both Deep Run Roadhouse and Pearls Bake Shoppe!

Protect Your Health We provide affordable health, dental, and vision insurance, along with short- and long-term disability, life insurance, and a health savings account for your peace of mind.

Plan for the Future Were committed to your financial security. Start saving for retirement with our 4% matching contribution.

A Holiday Thank You We show our appreciation with a special holiday bonus as a gift to you.

Work with a Winning Team Join a collaborative team environment where respect, productivity, and success are our top priorities.

Pride in Your Work Join the best BBQ restaurant and catering company in Richmond, Virginia, and be proud of the work you do every day.

  • Available to full-time employees after 90 days.
  • JOB DESCRIPTION

  • Greet and Assist Guests : Welcome customers with a warm and friendly attitude, answer any questions, and offer personalized recommendations based on their preferences.
  • Process Payments : Handle customer transactions accurately and efficiently using our point-of-sale system.
  • Manage Transactions : Process refunds, exchanges, gift cards, and balance the register at the end of each shift.
  • Order Management : Ensure timely and accurate bagging and expediting of orders to maintain a smooth customer experience.
  • Catering Support : Pack dry goods and assist with the preparation of catering orders for events.
  • Maintain Cleanliness : Keep the workspace, dining room, and bathrooms clean, organized, and inviting for both guests and team members.
  • Inventory and Stocking : Take inventory and restock products as needed to ensure were always ready for business.
  • Learn and Share : Become knowledgeable about our menu, products, and processes to confidently educate customers and make their experience exceptional.
  • Complete Side Work : Follow the side work checklist to ensure all tasks are completed and operations run smoothly.
  • Team Collaboration : Assist with any other tasks assigned by management to contribute to a positive work environment.
  • We are committed to providing a supportive and dynamic workplace. If you're passionate about customer service and enjoy working in a fast-paced environment, we'd love to have you on our team!

    To apply for this position, Follow this link to our career page.

    Salary : $3

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