VP of Mortgage Operations

Why Deephaven Mortgage?

Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000 independent mortgage brokers. We also buy loans from more than 200 correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.

Job Overview

We are seeking an experienced and dynamic Vice President of Operations to lead and optimize your dedicated departments and teams within the Wholesale and Correspondent channels at Deephaven Mortgage. The VP of Operations will play a pivotal role in driving operational excellence through effective problem-solving, decisive decision-making, and continuous improvement initiatives. This individual will be responsible for overseeing day-to-day operations across multiple teams, driving efficiency, compliance, and quality while fostering a collaborative, results-driven, and solution-oriented environment. The ideal candidate will have a proven track record of achieving operational goals and will be instrumental in shaping the future success of our business.

What You’ll Do

• Lead and provide strategic direction to your dedicated Operations teams, ensuring alignment with company goals and operational excellence.

• Develop and implement strategies to enhance efficiency, quality, and compliance across the teams you support.

• Foster a culture of accountability, innovation, and continuous improvement, driving team performance and operational results.

• Establish and track key performance indicators (KPIs) to ensure high-quality loan delivery and maintain industry and regulatory standards.

• Oversee daily operations of your dedicated departments, streamlining workflows to reduce processing time and improve efficiency.

• Collaborate with cross-functional teams to resolve operational challenges, implement process improvements, and drive solutions.

• Act as the primary decision-maker for operational issues, analyzing complex situations, evaluating options, and taking decisive action.

• Develop contingency plans and proactively manage risks to ensure business continuity and minimize disruptions.

• Set clear performance goals, conduct regular evaluations, and provide constructive feedback to drive team development and accountability.

• Stay informed on industry trends and emerging technologies, leveraging insights to enhance operational processes and maintain a competitive edge.

What We Need

• All DH employees must be able to work cooperatively as team members

• Bachelor’s degree

• 5 years of experience in mortgage operations, with a strong background in closing and due diligence.

• 3 years of Leadership/Management experience

• Experience with building team culture and communication

• Proven track record of leadership in a high-volume, fast-paced environment

• Exceptional problem-solving skills, with the ability to make data-driven decisions

• Strong knowledge of regulatory requirements and quality assurance standards in the mortgage industry

• Excellent communication and interpersonal skills, with a collaborative and decisive leadership style

• Demonstrated ability to manage multiple priorities and drive results under pressure

• Works well in a collaborative environment that is high energy and drives towards goals

• Adhere to all corporate policies

You Are Someone Who

• Strives for accuracy and pays close attention to detail

• Enjoys building strong relationships with customers and team-members

• Promotes company values while providing optimal customer service

• Thrives in a fast-paced environment while embracing change and innovation

Our Perks

• Flexible work/life balance with unlimited responsible time off

• Competitive base salary and performance-based bonuses

• 401(k) plan with an employer match

• Health insurance with a generous employer contribution that begins day one of employment

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