Patron Services Assistant

Patron Services Assistant

Deerfield Public Library

Overview:

As our Parton Services Assistant, you will earn $19.00 - $21.00 per hour depending on qualifications. The role of Patron Services Assistant is a part-time position requiring to work 15 hours per week, covering Mondays 9-2pm, Fridays 1-6pm, and Sundays 12-5pm. The Patron Services Assistant is the face and the voice of the Library—the first person we see upon entering, the greeting we hear at the other end of the phone. The Patron Services Assistant reports to the Head of Patron Services and is responsible for providing a high level of service to patrons, both internal and external. This position requires an excellent level of interpersonal skill, a friendly attitude, proficiency with technology, and an ability to work both independently and collaboratively. If you have a keen eye for detail, enjoy working with patrons, and take pride in providing excellent support to staff, we’d love for you to join our team! 

Benefits:

• Library Card
• Paid Personal Time
• Wellness Programs
• Employee Assistance Program
• Retirement Savings Plan Options
• Tuition Reimbursement
• Headspace App

What You’ll Do Every Day:

• Welcome patrons and visitors to the Library, providing directions and other assistance 

• Perform circulation procedures, such as Library card registration and renewal, material checkout, and accepting payments

• Provide computer assistance with a variety of programs and tasks, web browsing, creating PDFs, printing, photocopying, faxing, and using Library apps 

• Handle money accurately, including collecting, counting, giving change, processing credit cards and documenting transactions

• Assist and empower patrons to use the sorter for returning items and the self-check stations for checking out items

• Work cooperatively on desk with staff from the Adult Services department

• Process outgoing and returning LINKin loans from libraries in our consortium

• Use assigned training tools to stay up-to-date with HR and IT security training requirements

• Offer shelving support, clean, straighten and organize as needed

 Qualifications:

• Experience and confidence with computer programs and online platforms

• General knowledge of Public Library Circulation practices and principles

• A friendly, outgoing attitude and genuine interest in helping others

• Knowledge of current integrated Library systems is helpful

EEO Statement:

• The Deerfield Public Library is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See the job description for full responsibilities and qualifications.

This position will remain open until filled.

Salary : $19 - $21