Front Office Supervisor - Full Time

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

The Front Office Supervisor job duties and responsibilities are to include, but are not limited to:

• Greet and welcome all guests and visitors in a friendly, cheerful and courteous manner, fostering guest loyalty.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures while providing optimal level of service and hospitality to all guests.
• Satisfactorily resolve guests' complaints and problems and provide a fast solution. Escalate unresolvable claims to the Front Office Manager in a timely matter.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Integrates and trains employees, providing support for skills development.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Ensures that guest documentation and information is available and up to date.
• Uses suggestive selling techniques to upsell room types and other options to increase occupancy and revenue.
• To understand how to utilize software related to Hotel operations.
• To be able to execute hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• Oversees the cash and credit transactions and Follows all policies and procedures per hotel guidelines.
• Offers assistance with luggage to all hotel guests.
• Ensures the delivers amenities, mail, and other items to guests’ rooms.
• Communicate with all departments in a friendly and professional manner.
• Be aware of current hotel and local attractions and restaurants to make recommendations to guests.
• Use clear and complete communication to Front Office Director to ensure smooth flow of Front Desk operations.
• Other duties and cross training as assigned by Front Office Director.
• Must comply with Company’s Appearance and Dress Code policy at all times.

Qualifications

• Minimum 2 years’ experience in hospitality
• Strong verbal communication skills in English
• Ability to work in a multi-tasking, fast paced environment
• Demonstrate strong customer service skills
• Demonstrate motivating and inspiring skills to lead team members.
• Detail oriented and organizational skills
• Trustworthy, reliable and a team player
• Ability to work indoors and outdoors as needed

Working Conditions

• Spends equal amounts of time indoors and outdoors on daily basis.
• Indoor Conditions: temperature controlled, well-lighted and clean offices, guests’ rooms, public areas; walks on all types of surfaces including, but not limited to: tile, wood, carpet. Some surfaces may be slippery when wet.
• Outdoor Conditions: exposure to varying weather conditions in non-sheltered areas. Walking required on all types of surfaces including, but not limited to: cement, tile, and pavement. Some surfaces may be slippery when wet.

Physical Demands

• Stands and walks moderate to long distances throughout shift.
• Frequent requirements to handle, lift and move objects up to 100lbs, over moderate to long distances, using appropriate carts.
• Bending, stooping, pushing, pulling, reaching, and lifting required to perform routine job tasks.
• Frequently required to work at a very fast pace and under pressure.

The Perry Hotel offers it employees:

Competitive Wages

Employee Housing

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

And Much More

Come Join Our Team