Supervisor

Defender One is currently seeking a Supervisor

ESSENTIAL JOB FUNCTIONS:

• Supervise Armed and Unarmed Security Officers.
• Maintain adequate staffing levels by collaborating with the assigned Regional Manager
• to interview, select, train, evaluate, and discipline associates as needed.
• Patrol the property during assigned shifts, identifying potential security and/or safety
• hazards, and reporting them to the appropriate individual to ensure the safety and
• protection of visitors and homeowners.
• Use internal software to manage security officers
• Serve as a back-up to Security Officers on assigned shifts and assume their duties when necessary.
• Prepare and request reports on incidents.
• Maintain a working knowledge of the property and special events to advise guests and
• fellow associates accordingly.
• Interact with visitors and homeowners in a professional manner.
• Ensure a high level of guest service and satisfaction is achieved and maintained throughout the property.
• Demonstrate customer service skills and act as a role model for employees.
• Convey positive energy and enthusiasm during customer interactions.
• Continuously improve service by evaluating problems using feedback or data and involving the team in service improvements.
• Address service issues immediately and follow up to ensure satisfaction.
• Develop skilled employees, set realistic and measurable service standards, and hold employees accountable for meeting them.
• Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy.
• Address employee performance issues, coach for improvement, and provide ongoing feedback.
• Recommend disciplinary action or discipline employees.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent
• One year of supervisor experience
• Two years of armed security guard experience
• Valid MSP guard card
• Valid Handgun Permit
• Experience with public contact is preferred
• Ability to multitask
• Strong organizational skills
• Strong oral and written communication skills
• Proficiency in basic computer programs
• Investigative skills
• Ability to work independently with minimal supervision

Schedule & Availability:

• Flexible shifts
• Nights
• Weekends
• Holidays, as needed.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must work and stand inside and outside for extended periods.
• Must remain calm during crises and stress.
• Must make rational decisions.
• Must work independently.
• Must observe and recall details of incidents and people.

COMPENSATION & BENEFITS:

• $55,500 to $65,500 per year
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance