What are the responsibilities and job description for the Customer Service Representative (CSR) position at Degree Heating & Cooling?
About Degree Heating & Cooling
Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.
About This Role
This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by providing the best Customer Service possible! This is a full-time role that will report into the Customer Account & Administrator Install Manager and be fully remote.
What You'll Do Here
- Answer calls from customers looking to setup service jobs
- Set up new customer accounts & locations
- Verify existing customer account and location information and make updates as necessary
- New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
- Take accurate and detailed job scheduling information to book unassigned jobs
- Work closely with DSR in order to provide any missing details on booked jobs
- Work with DST to handle customer inquiries regarding scheduling
- Perform other duties as assigned and as time allows
We'd Love To Hear From You If You Have
- High school degree or equivalent
- Must have exceptional customer service skills
- Minimum two years Customer Service experience
- Aptitude in computer applications and networks
- Ability to type a minimum of 55 wpm
- Ability to perform and prioritize multiple tasks
- Detail oriented
- Tact and patience in dealing with various personalities and sensitive issues
- Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
- Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public
Working Conditions/Physical Demands
- Remote position
- Must be willing to work during companies business hours, Monday - Friday, 8:00am to 5:00pm MST
- Equipment directly used: laptop, dialpad with headset
- Monthly work from home adjustment
The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks:
Degree Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth.
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Branded Shirts and Sweatshirts & free Gatorade in the summer
Degree Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Salary : $18 - $22
