Account Manager

Account Manager Position Summary:

The Account Manager is responsible for delivery of services including commercial landscape maintenance, commercial snow and ice management, and other services as required by our clients. They are accountable for operational execution, client satisfaction and retention, and achieving financial targets within an assigned service area.

Account Manager Responsibilities:

• Plan and execute work to ensure the safety of all involved
• Build and maintain positive relationships with all support departments and functions
• Work closely with internal teams to maintain existing customer accounts and win new business
• Make regular visits to client sites to confirm quality of service and identify additional service opportunities
• Act as primary, customer facing contact
• Source, vet and manage Service Partners with an emphasis on DBE 
• Manage financial performance by accurately billing clients for services performed and approving Service Partner invoices for services rendered
• Work closely with a Regional Team to provide support and backup to other Operations Managers, particularly during winter operations
• Support, promote, and employ the Outworx Mission, Vision and Values in interactions with    employees and customers
• Maintain an environment that complies with company policies as well as OSHA, Federal, State and Local regulations and laws
• Other duties and responsibilities as may be necessary

Account Manager Qualifications:

• Bachelor’s degree preferred/comparable experience considered
• Snow and Ice Management or Commercial Landscape Management experience required, preferably both
• Valid Driver’s License-Personal vehicle allowance offered
• Must be at least 21 years old
• Travel of approximately 30%-35%
• Working knowledge of Microsoft Office Suite
• Ability to quickly learn systems such as Salesforce, Gatekeeper, Tipalti and others
• Excellent communicator-able to manage a high volume of communications with clients and Service Partners
• Willingness to work prolonged hours and an irregular schedule, particularly during winter operations   
• Accurately track and manage multiple projects simultaneously.            
• Use critical thinking and problem-solving skills to solve complex problems. 
• Motivated, ability to flourish with minimal guidance.

Physical Requirements:

• Required to walk, sit, stand, climb, balance, stoop, kneel, crouch or crawl
• Must be able to shovel snow or complete similarly demanding activities for long periods of time
• Must be able to lift and/or move 25 to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  

Outworx Group and its family of companies is an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply. 

This organization participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7781 or www.dhs.go/E-Verify 

Company Benefits 

We offer our benefits eligible associates a comprehensive benefits package that includes medical, dental & vision insurance, a 401k plan with company match, basic life insurance, disability & accidental death, short- and long-term disability, along with additional voluntary products. We also offer accrued paid time off to eligible associates.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, seasonal or casual. Benefits eligibility is determined by local and federal legislation including, but not exclusively, ACA & ERISA guidelines.