What are the responsibilities and job description for the Executive Meeting Manager position at Dejia LLC?
Job Summary
The Executive Meetings Manager is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Executive Meetings Manager is also responsible for the planning and coordination of all of their conference and social group’s related activities. The Executive Meeting Manager will act as the primary liaison between the client and the staff of Lansdowne Resort, with the focus on meeting and exceeding client expectations with every interaction to insure that our clients leave happy.
Essential Functions
- Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc) to maximize revenues to meet/exceed goals.
- Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
- Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
- Create and distribute effective internal and external communication (written and verbal).
- Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts.
- Maintain accurate, legible records and files consistent with established automated or manual sales system.
- Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Other Duties
- All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and non-uniformed associates.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Working Conditions & Physical Requirements
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Physical Effort: |
Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day. |
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Physical Environment: |
Ability to walk or stand for extended periods of time during course of shift. |
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Manual Skills |
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. |
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Work Schedule: |
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. |
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Safety: |
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. |
Qualifications
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Education: |
High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred. |
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Experience: |
A minimum of one year Sales experience in a similar operation. Prior experience within a four star hotel brand preferred.
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Computer Skill & Other Technical Skills: |
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc). |
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Communication: |
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. |
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Licenses or Certifications: |
n/a |
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Other: |
Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. |
