What are the responsibilities and job description for the Clerk, Dispatch (Operations) 2024-2025 position at DeKalb County School District?
The DeKalb County School District is seeking an experienced and professional Dispatch Clerk.
Salary Grade / Schedule : Unified
Salary Schedules :
The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.
Title : Clerk, Dispatch
Perform routine tasks to maintain communication with transportation personnel via 2-way radio. Provide route guidance, respond to mechanical breakdowns and emergencies, and provide exceptional customer service. Perform duties under direct supervision as an entry-level individual contributor.
Essential Functions :
- Provide communication through 2-way radio to support coordination among schools, bus drivers, and district operations.
- Receive and process incoming communications, including phone calls and radio transmissions.
- Respond to inquiries and emergencies, ensuring timely and effective resolution.
- Monitor transportation systems and vehicle operations to ensure safety and efficiency.
- Train new bus drivers and staff on communication protocols and operational procedures.
- Assist drivers and supervisors with clear and effective communication via radio and telephone.
- Check all voice messages promptly, responding or forwarding them as necessary.
- Ensure compliance with transportation policies and regulatory requirements by performing routine tasks within defined parameters under clearly established processes.
- Perform additional duties as assigned.
Education and / or Experience :
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