What are the responsibilities and job description for the IT Manager position at Del-Air Heating Air Conditioning Plumbing and Electrical?
Primary Responsibilities :
Oversee the day-to-day operations of the IT Operations department and ensure that all systems and networks operate smoothly and securely.
Manage IT Operations staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
Maintain a high level of system availability and customer service
Design, develop, implement, and coordinate systems, policies, and procedures.
Ensure security of data, network access, and backup systems.
Hands-on support for LAN, WAN, Microsoft 365, Windows servers, PCs, phones.
Preserve assets, information security, and control structures.
Maintain an understanding of business strategies and technology support requirements.
Ensure the organization's IT policies and procedures are up to date and compliant with industry standards and regulations.
Manage IT procurement processes and coordinate material and resources allocation.
Specific Duties & Tasks :
Maintain, monitor and troubleshoot network-based services : File and Print services, Email, Active Directory, DHCP / DNS / WINS, and Group Policy
Work with vendors in the process of troubleshooting escalated incidents
Level 3 support for all end-user applications.
Administering software / hardware updates and upgrades.
Provide Server, PC, mobile device hardware and software support.
Maintenance of the business software applications
Support for all end-user applications.
Support mobile workforce devices including Android tablets, Windows tablets, and iPads
Onsite and remote technical support in Windows Environment
Responsible for protecting the Company's data and IT infrastructure against cyber threats.
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
Responsible for special projects as requested by management and other duties / responsibilities as assigned to meet the ongoing needs of the organization.
Ensure compliance with all Del-Air policies and procedures.
Supervisory Responsibilities :
Identify, engage, and manage outside partners / vendors to provide services in support of operations of systems and technology services, and for projects for technology initiatives and in support of business processes.
Supervise a team of support personnel that support end users and maintain IT Operations.
Qualifications :
BS or BA degree in Information Technology, Engineering, Computer Science, Business Administration, Management or related field.
Minimum of 7 years of experience in a Microsoft heavy technology environment.
Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
Experience with managed IT Services
Advanced skills in troubleshooting, configuring, and maintaining devices in a Windows networked environment, TCP / IP, DHCP, DNS.
Ability to setup and troubleshoot wireless networks.
Knowledge of Microsoft 365, SharePoint, Active Directory, Entra ID, Exchange Admin, Intune, Windows Server, Meraki, Veeam, Five9.
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