What are the responsibilities and job description for the Senior Systems Admin position at Del-Air Heating Air Conditioning Plumbing and Electrical?
Primary Responsibilities : The Senior Systems Administrator's primary responsibility is to ensure that all systems and networks operate smoothly and securely, and to assist and train end uses with computer related issues.
Specific Duties & Tasks :
- Maintain, monitor and troubleshoot network-based services : Office 365, Phone System, Meraki, Duo, Intune, ServiceTitan, KnowBe4, CrowdStrike.
- Performs general scripting and troubleshooting of systems and applications.
- Direct helpdesk team activities.
- Provide support for escalated end-user technical issues and provides technical assistance for all end user applications.
- Maintains software applications, operating systems and regular maintenance.
- Perform data backup operations and maintain the backup systems.
- Set up new hires with equipment and appropriate access to the company's system.
- Support mobile workforce devices including Android and Apple devices.
- Onsite and remote technical support in Windows Environment.
- Implements regularly planned infrastructure refreshes.
- Collaborate with the department on special projects and working to remediate vulnerabilities and mitigate risk within systems and applications.
- Conduct daily monitoring and maintenance activities in accordance with prescribed protocols to ensure the most effective utilization and performance of the computer systems.
- Work with third-party vendors during all levels of implementation of IT projects.
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
- Ensure compliance with all Del-Air policies and procedures.
Competencies :
Qualifications :
