What are the responsibilities and job description for the Warehouse Operations Supervisor position at Del Conca USA Inc?
Position Summary: Supervise all aspects of the warehouse operations of a small to mid-size 24 X 7 manufacturing facility. Oversight of the activities for associates in the pick, pack, and shipping operations and a Third-Party Logistics onsite vendor. Interacts with manufacturing operations and, sales/marketing functions to ensure full customer satisfaction. This position will facilitate the inbound and outbound distribution of our products to our customers in a timely and efficient manner while properly supervising associates to ensure full customer satisfaction.
Responsible for ensuring that all warehouse receiving functions are completed accurately and in a timely matter. Keeps records on all incoming shipments. Works in a professional manner that meets the company’s standard for housekeeping safety, security, and accuracy.
Essential Duties and Responsibilities:
- Ensure a high level of internal and external customer service.
- Coordinate all less than pallet orders for pick bay, turret, and handheld to ensure ship dates are met.
- Support the shipment of all goods produced.
- Indirect management of associates engaged in shipment of all orders and three (3) direct office support staff.
- Oversees pick bay operations to ensure that identifying information and counts, weighs, or measure of items of outgoing shipments to verify information against bills of lading, invoices, orders, and/or ensure appropriate labeling requirements are met.
- Develop and maintain all Shipping Department procedures to ensure maximum order fulfillment utilizing efficient and cost-effective techniques.
- Ensure correct shipment of all orders and related paperwork.
- Resolve all pick bay errors to meet customer expectations.
- Prepare monthly (or as required) reports to management team.
- Responsible for always keeping an adequate supply of all shipping related materials on hand.
- With warehouse office staff, schedule and approve vacations and time off, or administer disciplinary action. Approve and process in a timely manner to payroll all necessary information to process payroll.
- Prepares and conducts performance appraisals and apply company policies.
- Receive all inventory items into the system.: Gathers and enters all data relative to receiving containers, outsourced material into AS/A400/SAP and I-Tile in a timely matter.
- Coordinate all inbound deliveries: Unload or coordinate with Lead forklift operator to have all inbound deliveries unloaded and verify material with packing slips. Deliver or coordinate all deliveries to departments. IE: Glaze, Maintenance, Office, etc.
- Coordinate with Sales/Customer Service/Crowder Tile all sample orders.: Communicate with all involved and monitor each step of the process until the samples are shipped to the customer.
- Monitor and maintain inventory sample inventory to ensure accuracy.: Regularly check physically and virtually at Crowder Warehouse 64, 20 adjust inventory and assist Crowder as needed.
- Coordinate & order warehouse supplies.: Develop procedure for ordering and maintaining min.-max. levels for all warehouse supplies. Keep storage areas for these items clean and organized.
- This position is also the designated Train the Trainer for P.I.T. Training certifications for all associates.
- Performs other duties as assigned.
Supplemental Job Functions:
- Ensure Good Housekeeping and cleanliness in the factory.
- Conduct physical inventories as required.
- Operate forklift to load/unload trucks as needed.
- Performs additional duties as directed.
Qualifications:
- A.S. or B.S. degree in related field preferred. (High School or GED diploma required)
- Minimum 5 years related experience required; Supervisory/management experience strongly preferred.
- Must be familiar with all shipping related paperwork to include, but not limited to, bills of lading, packing slips, etc.
- Must be familiar with proper packaging methods and able to interpret visual aids to convey specific packaging requirements.
- Must be capable of estimating weight and use that information to calculate shipping costs.
- Experience with developing, implementing, and documenting procedures.
- Must be computer proficient using Microsoft Office applications.
- Must be proficient with UPS/FedEx on-line software.
- PC Skills proficient to input data as required.
- Familiar with Excel, Word, and AS/A400 and/or SAP.
- Familiarity with automated scanning systems, etc.
- Must be highly motivated and able to work independently.
- Must be able to lift and move objects up to 50 pounds consistently with heavier weights as necessary at times.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may frequently lift and/or move up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a manufacturing and office environments which includes temperature fluctuations (hot and cold) and dust. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
If interested, please submit a resume to: Steve Laing, HR Manager @ s.laing@delconcausa.com or apply through our website @ www.delconcausa.com Careers Page.
