Table Games Pit Manager

POSITION SUMMARY
The Table Games Pit Manager is responsible for managing Table Games staff in assigned pit(s), placing special emphasis on guest service, positive employee morale, ensuring compliance with internal controls, company policies and game regulations and procedures while safeguarding company assets.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Coaches, Mentors, Advocates for the Team Member as well as the Company and is a Hospitality Champion
• Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm
• Required to know and deliver the company core values
• Responsible for controlling labor costs through proper forecasting and scheduling of staff
• Adjusts daily work force based upon business needs
• Auditions potential employees and makes recommendations to the Casino Shift Manager
• Monitors table games activity and customer play to protect the integrity of the games and safeguard the casinos assets
• Ensures that table games are adequately staffed to meet customer needs
• Directs the opening and closing of individual games based on business levels
• Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s)
• Explains game rules to employees and customers, as necessary
• Enforces the casino rules of play for assigned table games
• Authorizes and supervises the table games fills, credits, and comps
• Ensures proper completion of currency transaction reporting paperwork as require by federal regulation
• Required to rate customer table game activity and identifies high roller action
• Reviews table games closing, and shift change procedures to ensure accurate and complete documentation
• Ensures there is proper communication with staff and between shifts and other departments
• Ensures that the gaming activity is conducted in accordance with Gaming regulations
• Required to demonstrate and provide outstanding customer and employee relations
• Maintains a safe work and customer environment while overseeing the investigation and resolution of all customer complaints and issues on their respective shift

WORKING CONDITIONS
Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet

JOB QUALIFICATIONS

• Must have a High School diploma or GED certificate; bachelor’s degree is preferred
• Must have at least three years of supervisory or above experience in table games management including a solid understanding of all table games
• Must demonstrate a strong knowledge of table games that the facility provides and the ability to demonstrate correct game result decisions
• Must have excellent computing, communication, organizational and delegation skills
• Ability to apply logic and think analytically
• Possess basic math skills
• Ability to be persuasive

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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