What are the responsibilities and job description for the HELP DESK SPECIALIST (LEVEL I, II or III) position at Del Mar College?
Department
Information Technology
Position Type
Non-Exempt
Employment Status
Full-Time-Staff
Salary
Minimums: Level I - $17.84; Level II - $20.06; Level III - $22.56
Open Date
04/10/2024
Close Date
05/02/2024
Open Until Filled
No
Position Summary Information
Job Description Summary
The purpose of this position is to receive, resolve, or assign requests received by the Help Desk Support Group. This is accomplished by coordinating the timely and efficient resolution of all support requests; maintaining hardware and software equipment and resources; and providing research, development, and consultation. Other duties include managing all hardware and software assets; and coordinating the software library and licensing accounting.
This position requires the ability to work occasional evenings and weekends.
This position requires the ability to work occasional evenings and weekends.
Minimum Qualifications
Level I – Grade 816: Associate’s degree. Related experience.
Level II – Grade 817: Associate’s degree. One (1) year related experience.
Level III – Grade 818: Associate’s degree. Three (3) years related experience.
Required Job Knowledge, Skills, Abilities
Strong written and communication skills.
Excellent customer service skills and ability to communicate courteously and effectively with students, faculty and staff.
Detail-oriented with high degree of accuracy maintaining records.
Ability to work occasional evenings and weekends.
Excellent customer service skills and ability to communicate courteously and effectively with students, faculty and staff.
Detail-oriented with high degree of accuracy maintaining records.
Ability to work occasional evenings and weekends.
Preferred Qualifications
Bachelor’s degree in a related field.
Experience at an institution of higher education.
Experience at an institution of higher education.
Special Instructions to Applicants
This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The College is committed to diversity in its workforce.
Job Duties
Job Duty
Coordinate the timely and efficient resolution of all support requests received from faculty, staff, and students; receive and resolve trouble requests over the phone, via e-mail or on-site; dispatch computer specialist to resolve trouble requests; assist students with registration and online courses; communicate with vendors to resolve hardware and software issues; train users on hardware and software usage; troubleshoot possible network connectivity, hardware, and software problems; track software and license distribution and storage; track hardware distribution and storage.
Job Duty
Maintain hardware and software equipment and resources; troubleshoot hardware and software problems; repair hardware and software problems; install or replace hardware; install, update, or upgrade software; tracking software and license distribution and storage; track hardware distribution and storage; register and set up users for wireless access; and train users on hardware and software usage.
Job Duty
Provide research, development, and consultation; research hardware and software issues; recommend new procedures for the Help Desk, hardware and software storage and issue; consult and/or advise on hardware and software questions.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least an Associate's degree and related experience?
- Yes, I have the required education and experience. (Submission of transcripts is required.)
- No, I do not have the required education or experience.
Applicant Documents
Required Documents
Optional Documents
- Resume
- Letter of Interest
- Transcripts
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