Maintenance Foreman

JOB SUMMARY

Do you have excellent home maintenance and property management skills? Support the property management team at Del Mar Vacations by ensuring our 350 homes are well cared for and maintained by leading the Maintenance team to success. You will manage our maintenance team in the field through hands-on expertise across a range of common maintenance and construction/remodeling skills. It is critical for this role to have competencies in problem solving, sound judgment, and leadership. An ideal candidate will be professional when contributing to a 5-Star experience when customer facing, and also, when working amongst and managing their team.

RESPONSIBILITIES AND DUTIES

The day-to-day varies and is never boring - you’ll use a range of handyman, repair, and maintenance skills to solve issues for guests and homeowners. You must have knowledge of operations, tools and terms used in home/building maintenance and repair work, practice and teach others about safe work practices, and safe operation of a variety of hand and power tools. We expect you to monitor and evaluate billable work with a working knowledge of quoting jobs, project management, time management, and coaching skills. We expect that you know how to consistently and independently troubleshoot all of the items on the with minimal call backs or escalations to vendors.

The role must be able to:

• Troubleshoot all of the items on the with nearly zero callbacks.
• Perform skilled work involving plumbing, electrical, carpentry, and HVAC
• Provide support in estimating and quoting (including meeting with homeowners)
• Be an on-site team lead for various projects when necessary
• Execute quality control on small projects, making adjustments as needed on the job without escalations or oversight
• Advanced troubleshooting and appliance repair
• Solve advanced WiFi/cable troubleshooting and TV set up
• Provide excellent documentation of troubleshooting and repair in homes, including pictures and notes every time
• Leave every interaction with homes, homeowners, guests and community members better than when you found it
• Comfortable working under pressure with shifting priorities; able to multitask and use creativity to solve immediate problems.
• Experience working with 3rd party vendors where appropriate, in a manner to optimize cost and outcomes for homeowners and guests. Identify and build partnerships with local vendors who exhibit excellence in client service.

LIFE AT DEL MAR

Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change. If Del Mar sounds like it may be the place for you; explore our open careers below!

WHAT’S IN IT FOR YOU?

• Amazing co-workers
• Partially subsidized health insurance
• HSA (health savings account)
• 401k with up to 4% match
• Professional development opportunities
• Yearly bonus program (and other rewards and recognition both big and small)
• Opportunities to engage and connect with one another and the wider community through engagement events and volunteer opportunities

Del Mar Vacations is an Equal Opportunity Employer. All employment will be decided solely on the basis of your qualifications and merit, according to our business hiring needs. We are committed to creating a collaborative team and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Orleans, MA 02653 (Required)

Ability to Relocate:

• Orleans, MA 02653: Relocate before starting work (Required)

Work Location: In person