Lending Specialist

Description

COMPANY PROFILE

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 50 years. Del-One strives to be the members’ financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with over 12 branch locations throughout Delaware. It is an organization that also embraces the community it serves. 

In addition to being Delaware’s largest credit union, Del-One has been recognized as a “Top Workplace” and “Best Credit Union” seven consecutive years. Del-One is strategically positioned to deliver on the organization’s brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.  

POSITION PURPOSE

Supports the daily processes of the Consumer Lending department to ensure accuracy and completion of securing or releasing Del-One’s lien position for vehicle and real estate secured consumer loans. Ensures compliance with relevant state and federal lending laws. Professionally assists and serve members, Del-One teammates, and dealer partners. 

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Protects Del-One’s assets by managing the title and deed recording processes. 
• Prepares all documents, and works closely with DMV, record liens on motor vehicles; obtains duplicate titles, coordinates with collections for repossessions and sale titles, and replaces defaced titles when required. Researches and resolves issues with other financial institutions and dealers to obtain titles for lien placement.
• Reports on delinquent titles weekly. Monitors Vehicle Title Tracking Report and title portfolio report from Wolters Kluwer/DDI. Actively researches and obtains titles associated with vehicle loans seasoned 90 days. 
• Research accounts and ensure auto and/or home equity loan(s) paid in full are updated in Credit Union core system with a release date. 
• Requests titles for paid off loans to be released to the appropriate party and ensures consumer real estate liens are satisfied with the appropriate state and county office. 
• Manages monthly report to confirm all Home Equity “wet signature” notes are received and filed securely. Maintains integrity of Home Equity lien/note filing system and area security requirements. 
• Track and verify flood insurance on Home Equity loan properties in flood plains.
• Manages vendor relationships, communication, and SLAs with title management and title ordering provider.
• Perform daily quality control of retail vehicle loan funding packages to ensure document compliance.  
• Maximizes technological efficiencies within area of responsibility.
• Support the credit union's sales and service culture through behaviors.
• Understands complete loan cycle from application to origination, including loan documents, where signatures are needed and what required loan documents are needed for closing, along with understanding of the loan types. 

Behavioral Competencies

• Unquestionable integrity and genuine desire to help others

• Provide routine information for accounts

• Address member and teammate requests promptly and courteously 

• Actively and professionally cross-sells Credit Union services

• Ability to work effectively with production staff and dealer partners to acquire all required documentation

• Excellent and effective oral and written communication skills with internal and external customers

• Working knowledge and experience with industry-related software and programs

• An active listener and communicator; seeks to understand the perspective of others before making decisions that will affect others

• Ability to design and implement efficient and effective processes

• Strong work ethic

• Ability to work overtime as necessary to achieve desired results

• Leads by example

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent 

REQUIRED KNOWLEDGE:

• General knowledge of Credit Union consumer loan products and services
• Understanding of loan interview procedures 
• Retail lending concepts and principles
• knowledgeable of applicable DMV titling rules and requirements

EXPERIENCE REQUIRED: Previous experience with a full-service financial institution helpful 

SKILLS/ABILITIES: 

• Good organization skills and attentive to detail 
• Proficient typing abilities 
• Able to operate related computer applications and related business equipment 
• Cooperative, able to coordinate well with others Excellent communication skills both written and verbal.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together 

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly 

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information 

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers 

AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery 

PHYSICAL STRENGTH: Sedentary work, sitting most of the time; exerts up to 10 lbs. of force occasionally 

WORKING CONDITIONS 

NONE: No hazardous or significantly unpleasant conditions 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed, involved instructions and to deal with problems involving several concrete variables 

MATHEMATICS ABILITY: Ability to perform basic math skills and to use decimals to compute ratios and percent’s, and to draw and interpret graphs 

LANGUAGE ABILITY: 

• Ability to use a passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation 
• Ability to write compound and complex sentences, using cursive style, proper punctuation, and employ adjectives and adverbs 
• Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary 

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.