What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Delamar Hotel & Resort?
It is our pleasure to welcome you.
We are a rapidly growing company where you can make a real difference. Our continued growth and progress depend on our employees: people with initiative, creativity, and enthusiasm. We are committed to attracting, developing, and retaining high-quality employees and rewarding them for the results they achieve.
We hope all team members find their positions with us to be an exciting and enriching experience.
We Offer:
- Complimentary Shift Meal
- Bi-Weekly Service Bonus
- Employee Recognition Programs
- Employee Discounts
- Opportunity for Advancement
Full-Time Employees:
- Paid Vacation Time
- 401K Program - Company Match
- Competitive Medical, Dental, and Vision
- Life Insurance - Company Paid
- Short Term Disability - Company Paid
Job Summary:
Hotel Night Auditor/Front Desk Agent - responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, assisting in guest requests during the overnight period. They will also balance the guest room charges, restaurant charges, and other hotel accounts from the day. They would also be responsible for ensuring that every guest has an enjoyable experience at the hotel; whether that be answering any questions, recommending activities and/or restaurants to guests.
Essential Job Functions:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their issues.
- Assisting guests with disabilities.
- Answering phones and assisting with inquires.
- Taking reservations through the overnight period.
- Running the night auditor procedures; by balancing all guest room charges, restaurant charges, credit cards, making sure all credit cards on file have been pre-approved and have authorization for the guest’s stay.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on daily checklist.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Required Experience/Requirements:
- Previous guest service experience preferred
- Ability to work with little or no supervision, while meeting high-performance standards
- Team Player
- Physical mobility and stamina
- Ability to follow specific direction and instructions
- Outstanding written and verbal communication skills
- Well groomed, professional, and polite
- Must be able to work overnights, weekends, and holidays
Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand for long periods of time.
- Ability to reach above your head, stoop, kneel, crouch, or crawl.
- Ability to lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
Job Types: Full-time, Part-time
Pay: $18.50 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $19 - $20