What are the responsibilities and job description for the Assistant Front Office Manager position at Delamar Hotel?
Delamar Hotels- Luxury NEW waterfront hotel, located in Mystic CT, is seeking an experienced Assistant Front Office Manager to join their team.
RESPONSIBILITIES:
- To direct the actions and ensure the smooth and professional operation of the Front Office & Front Service Departments, adhering to all established hotel standards and procedures.
- To be fully aware of and maintain a departmental budget, operating labor costs, and all other expenses, keeping them in line with approved budget forecasts.
- Ensure that staff scheduling is kept in line with the hotel’s daily demands and requirements.
- To ensure that room sales are maximized by achieving the highest possible occupancy and highest possible average daily rate without jeopardizing the overall guest experience.
- To interact professionally and efficiently with all other hotel departments to best maintain and service the guest rooms.
- To allocate all daily guest room assignments adhering to guest preferences, previous projects, VIP status, or Executive Office requests.
- Formulate a Front Office training plan to identify skills required by team members to meet and exceed established hotel standards and procedures.
- To conduct written Employee Evaluation sessions with all departmental team members for an initial 90-day review and annually after that.
- To deputize for the GM in their absence and assume their responsibilities.
- To maintain constant on-the-job training as set out in the front office training plan.
- Process guest check-in and guest check out according to established Standards & Procedures, ensure total satisfaction is consistently delivered.
- Ensure all guest requests are properly followed up.
- Adhere to established hotel credit and cashiering policies.
- Handle all guest complaints according to established procedures.
- Be familiar with all emergency procedures.
- Be familiar with the local areas, restaurants, and attractions.
- To support junior positions within the department and assist with on-the-job training of duties as required.
- Supervise the smooth, professional operation of the Front Desk Guest Service Agents. Ensure they perform their duties according to established standards and procedures.
- Be able to select and change room assignments appropriately as required.
- Ensure that all guest payment and credit card information is accurate and adheres to established hotel standards and procedures.
- To attend managers wine and cheese reception.
- To ensure that all departmental supplies are ordered and that levels are maintained, adhering to established hotel standards and procedures.
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Weekends as needed
Work Location: In person
Salary : $48,000 - $60,000
