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Front Office Manager

Hilton Garden Inn- Groton
Groton, CT Full Time
POSTED ON 12/21/2024 CLOSED ON 2/20/2025

What are the responsibilities and job description for the Front Office Manager position at Hilton Garden Inn- Groton?

Hilton Garden Inn Mystic/Groton is seeking a hands-on dynamic Front Office Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day front office operations of the hotel with an emphasis on associate and guest relations, development of people and quality assurance.

GENERAL RESPONSIBILITIES:

  • Recruit, interview and hire front office associates. Meet regularly with General Manager and Regional Director to review staffing, morale and any disciplinary situations/investigations
  • Assist in new front office associate orientation and onboarding
  • Train and support front office associates and ensure performance in accordance with established hotel brand standards
  • Adhere to all Company and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of front office staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
  • Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Balance cost controls with exceptional customer service and associate satisfaction


Qualifications

  • Previous hotel operations leadership experience
  • Demonstrated passion and sense of urgency in the achievement of results
  • Excellent time management skills, strong leader of people
  • Attention to detail and highly organized
  • Must be self-motivated and results oriented
  • Willingness and ability to train and develop associates
  • Creative problem-solving skills
  • Familiar with common computer software programs
  • Must be willing to work varied hours including evenings, weekends & holidays
  • Hilton PEP experience preferred
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