What are the responsibilities and job description for the Director, Personal Lines position at Deland, Gibson Insurance Associates?
Director, Personal Lines
Classification: Salary-Exempt
Location: Wellesley, Worcester, or Franklin, MA
Job Type: Full Time, 40 hours/week
Deland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service.
What you'll do:
- Manage Personal Lines Department across multiple locations
- Develop and maintain departmental workflows and procedures
- Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
- Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
- Drive agency goals and performance objectives
- Continuously work to improve the client service experience and deliver excellent customer service
- Review and prepare monthly reports to determine progress in achieving department objectives
- Work to maintain strong relationships with carriers and customers
- Bolster productivity and positive work environment of department
- Provide regular training for optimum use of agency management system and carrier websites
- Participate in annual evaluations for staff
- Participate in the interviewing, hiring, and training of new staff members
- Account Management when required
- Other duties as assigned
What you'll need:
- Bachelor's Degree
- Minimum 5-years' experience in a leadership role in Personal Lines
- MA P & C License
- Proficiency in Microsoft Office Suite
- Proficiency with Applied Epic strongly preferred
- Strong leadership, interpersonal and organizational skills
- Ability to communicate effectively with all levels of the agency
- Self-motivation and accountability to get the job done
- Exceptional problem-solving and customer service skills
What We Offer:
- Collaborative work environment
- Work-Life Balance
- Comprehensive time-off package including paid vacation, holidays, sick and PTO
- Health Insurance, Dental, Vision, 401K and more
- Opportunity for continuing education, subsidized by DG
Deland Gibson Core Values:
- We Work with Urgency
- We show Compassion
- We are Life-Long Learners
- We Have Grit
- We Innovate
About Deland, Gibson:
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.
