Director of Personal Lines Insurance

Job Description

Director of Personal Lines

Looking for a Director of Personal Lines to join a great team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of the agency’s internal systems and workflows, and provide peace of mind through proactive service.

What You’ll Do

• Manage Personal Lines Department across multiple locations
• Develop and maintain departmental workflows and procedures
• Identify, design, and participate in implementation strategies for the continued growth of the department including opportunities to cross-sell and round out coverage
• Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
• Drive agency goals and performance objectives
• Continuously work to improve the client service experience and deliver excellent customer service
• Review and prepare monthly reports to determine progress in achieving department objectives
• Work to maintain strong relationships with carriers and customers
• Bolster productivity and positive work environment of the department
• Provide regular training for optimum use of agency management system and carrier websites
• Participate in annual evaluations for staff
• Participate in the interviewing, hiring, and training of new staff members
• Account Management when required
• Other duties as assigned
  
  

What You’ll Need

• Bachelor’s Degree
• Minimum 5 years’ experience in a leadership role in Personal Lines
• MA P & C License
• Proficiency in Microsoft Office Suite
• Proficiency with Applied Epic is strongly preferred
• Strong leadership, interpersonal and organizational skills
• Ability to communicate effectively with all levels of the agency
• Self-motivation and accountability to get the job done
• Exceptional problem-solving and customer service skills
  
  

The agency offers a collaborative work environment that encourages personal and professional growth in it's employees. Work-life balance is a priority. Comprehensive benefits including generous PTO, subsidized continuing ed, health, dental and vision coverage, and a 401k match are provided.