Dental Treatment Coordinator

Job Summary
We’re excited to add a Treatment Coordinator to our dedicated and compassionate dental team! This vital role ensures a seamless and supportive experience for every patient, from consultation to treatment completion.

As our Treatment Coordinator, you'll be responsible for coordinating treatment plans, managing patient communications, and handling the administrative tasks that keep our practice running smoothly. The ideal candidate is organized, detail-oriented, and has a strong grasp of dental office operations. Excellent communication skills are a must — you’ll be working closely with both patients and team members to ensure every visit is a positive one. If you have clinical dental experience and are EFDA certified, that’s a big plus! We may occasionally need help in the back office, and we value team members who are flexible and cross-trained.

Responsibilities

Patient Communication and Education

• Explain Treatment Plans: Clearly communicate treatment options, procedures, and the benefits of recommended treatments.
• Educate on Out-of-Network Benefits: Help patients understand how their insurance works out-of-network and how the practice can still accommodate their needs.
• Build Trust and Rapport: Establish strong relationships with patients to ensure confidence in the practice’s services.

Financial Coordination

• Provide Cost Estimates: Accurately calculate treatment costs, insurance reimbursements, and out-of-pocket expenses.
• Discuss Payment Options: Present financing solutions like third-party options (e.g., CareCredit, Cherry Financing) and in-house plans to make treatments accessible.
• Handle Insurance Submissions: Submit insurance claims on behalf of patients and track reimbursements, explaining timelines and processes.
• Collect Payments: Ensure payments are collected before or at the time of service.

Administrative Duties

• Track Case Acceptance Rates: Monitor and follow up on pending treatment plans to improve case acceptance.
• Maintain Accurate Records: Ensure patient records, treatment plans, and financial agreements are up-to-date.
• Coordinate with the Dental Team: Work closely with dentists and hygienists to schedule treatments effectively.

Marketing and Patient Retention

• Promote Practice Value: Highlight the quality of care, advanced technology, and personalized attention offered at the practice.
• Follow-Up Communication: Call or email patients with unscheduled treatments to encourage booking appointments.
• Implement Referral Programs: Encourage patients to refer friends and family, explaining any incentives offered.

Problem Solving

• Address Patient Concerns: Proactively resolve issues related to cost, insurance, or treatment satisfaction.
• Work with Difficult Cases: Handle objections empathetically and offer tailored solutions to help patients proceed with treatment.

Compliance and Ethics

• Ensure HIPAA Compliance: Protect patient confidentiality in all communications.
• Maintain Transparency: Be honest and upfront about treatment costs and insurance processes.

Skills

1. Strong Communication Skills

• Ability to explain out-of-network benefits clearly to patients.
• Skilled in breaking down complex dental and insurance concepts into patient-friendly language.
• Excellent verbal and written communication for patient discussions, follow-ups, and correspondence.

2. Insurance Knowledge

• Expertise in explaining how out-of-network benefits work
• Proficient in verifying patient benefits and discussing costs transparently.
• Familiarity with submitting claims on behalf of patients

3. Financial Coordination

• Ability to present and explain treatment costs and financing options effectively.
• Knowledge of third-party financing solutions (e.g., CareCredit, Cherry Financing) and how to process them.
• Comfort with creating flexible payment plans tailored to patient needs.

4. Sales and Customer Service

• Confident in "selling" the value of out-of-network care by focusing on quality and personalized treatment.
• Excellent at overcoming objections and addressing concerns about costs or insurance.
• Building trust and rapport with patients to encourage treatment acceptance.

5. Organizational Skills

• Proficient in managing schedules, follow-ups, and treatment plan tracking.
• Attention to detail for documenting patient information and financial agreements.
• Skilled at prioritizing tasks and staying organized in a busy environment.

6. Problem-Solving Abilities

• Creative in finding ways to make treatment more affordable for patients while maintaining profitability.
• Quick to troubleshoot billing and insurance issues as they arise.

7. Knowledge of Dental Procedures

• Familiarity with common dental treatments, procedures, and terminology to explain options effectively.
• Ability to educate patients about the benefits of recommended treatments.

8. Empathy and Patient Care

• Compassionate and understanding when addressing financial concerns or hesitations.
• Patient-focused, with a commitment to delivering an excellent experience.

9. Tech Savviness

• Proficiency in dental practice management software (e.g., Dentrix, Open Dental).
• Knowledge of digital tools for patient communication and record-keeping.

10. Team Collaboration

• Ability to work closely with dentists, hygienists, and office staff to ensure seamless patient care.
• A team player who communicates effectively about patient needs and schedules.

Bonus Skills:

• Multilingual abilities (depending on patient demographics).
• Marketing or community outreach experience to attract and retain out-of-network patients.

Job Types: Full-time, Part-time

Pay: $22.25 - $23.58 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Experience:

• Dental assisting: 5 years (Required)
• Front desk: 5 years (Required)

Work Location: In person

Salary : $22 - $24