What are the responsibilities and job description for the Customer Service Representative / Distribution position at Delarub Group LLC?
## Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
## Duties
- Interact with customers via phone, email, and chat to provide information about products or services
- Assist customers with orders, returns, and exchanges
- Utilize phone etiquette to handle inbound and outbound calls professionally
- Upsell products or services to increase revenue
- Communicate effectively in English and Spanish to assist a diverse customer base
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently
## Requirements
- Proven experience in customer service or a related field
- Strong communication skills and the ability to interact with customers in a professional manner
- Proficiency in English and Spanish is a plus
- Ability to upsell products or services effectively
- Excellent phone etiquette and outbound calling skills
- Strong sales acumen to drive revenue growth through customer interactions
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $14