Concierge

Description

Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we’ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort.

Assist transporting guests on or off property as needed.

• Provide guest room and LLR property tours as needed.
• Provide comprehensive information and coordinate guests requests.
• Collect information on resort activities, sporting events, places of interest transportation and tours.
• Assist in organization of special event and holiday weekends and disseminating information to current and future guests.
• Run resort errands as needed.
• Make room deliveries as needed.
• Keep lobby clean.
• Keep front walk clean.
• Maintain cleanliness of vehicles.
• Drive guests to and from Lake Lawn, Chicago and Milwaukee airports.
• Drive guests to local recreational facilities.
• Answer bellstaff telephone.
• Familiarize guest with resort room and facilities and resort services.
• Greet guests and assists them to their rooms with luggage at check-in.
• Checks the condition of the room, shows features to the guests.
• Attends pre-shift and staff meetings.
• Assists guests, upon request, from room with luggage at checkout.
• Conducts inventory and re-stock all pamphlets and literature.
• Performs scheduled van runs on time to/from designated locations.
• Punches in and reports to the Front Office Manager and/or Front Office Supervisor on time and in full uniform for each shift. Obtains Manager’s approval prior to punching out.
• Performs other related duties as assigned by the Front Office Manager and/or Front Supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Must be at least 18 years or older
• Needs to have a valid drivers license
• High school diploma or equivalent
• Previous customer service experience preferred but not necessary
• Proficiency in Microsoft Excel

While performing the duties of this job, the employee is regularly required to sit or stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The position is indoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet.