What are the responsibilities and job description for the Junior Computer User Support Specialist position at Delaware Nation Industries?
The Computer Help Desk Technician provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.
Responsibilities:Equipment/Systems:
Competencies: The Help Desk Technician role requires attention to detail, accuracy, excellent listening skills, and effective communication. Technical proficiency in computer hardware, software, and networking is also required. The ability to multi-task, prioritize, and work independently is critical.
Work Environment & Physical Demands:
Position Type and Expected Hours of Work:
Travel: Primarily local travel for user support
Qualifications:- High School Diploma or equivalent.
- Security or equivalent DoD 8140 certification.
- 2 years of experience in computer support or IT customer service.
- Experience with computer hardware, software, and printer maintenance.
- Experience with government IT asset management (ITAM) systems.
- A Certification or other relevant technical certifications.
- Experience supporting government customers.
- Requires active Secret clearance from the U.S. Government depending on position
