Mobility Administrator

Overview

DNI/Creative IT Solutions is providing all systems administration and engineering skill sets for the US Army's global Email and Blackberry systems for the Defense Information Systems Agency (DISA) here in OKC.  This is a monstrous project with over 1.5 million user accounts and 1 million users. 

• An active Secret security clearance is REQUIRED.
• A Security certification is REQUIRED.

This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay.

Responsibilities

• Install, configure, administer, and maintain currently supported and subsequent versions of Mobile Device Management (MDM) tools and their connection protocols.
• Maintain and manage MDM device accounts as well as infrastructure administrative accounts.
• Provide support for current and subsequent Enterprise versions of service MDM applications and supporting software including, but not limited to MobileIron, BlackBerry Unified Endpoint Management (UEM), Mobile Application Store, ISEC7, Splunk, or similar Enterprise level S/MIME capable MDM infrastructure to include Application Deployment software and security related requirements.
• Customize roles and permissions to create different levels of access to server functions.
• Develop software configuration packages for handheld applications and updates.
• Monitor system activity utilizing Enterprise level MDM monitoring software, and take appropriate action.
• Customize alerting thresholds within Enterprise level MDM monitoring software.
• Perform backups IAW applicable regulations, policies and guidance, and ensure backup failures are properly addressed.
• Analyze, monitor, troubleshoot, and diagnose Enterprise MDM platforms to ensure product optimization, integrity, availability, compatibility, and functionality are within prescribed parameters.
• Perform trend analysis including, but not limited to, system performance; recommend configuration or procedural changes; and participate in planning activities.
• Use provided ticket management system to properly document and resolve problems.
• Interact/coordinate with service desks, technical staff, and customers to resolve technical problems or provide information.

Qualifications

· 3 yrs experience in Server Administration, Systems Support, Troubleshooting Mobile Devices, Desktop Support, or related field.

· Excellent verbal and written communication and documentation skills.

· Excellent customer service skills.

· Bachelor’s Degree in Computer Science, MIS, or related IT degree preferred but not required.