What are the responsibilities and job description for the Guest Operations Manager position at Delaware North at Kennedy Space Center Visitor Complex?
Compensation: $56,900 - $76,800 / year
The opportunity
Delaware North Parks and Resorts is hiring a full-time Guest Operations Manager to join our team at the Kennedy Space Center in Merritt Island, Florida. As a Guest Operations Manager, you will be responsible for leading daily park operations on-site, serving as the company’s representative to guests, clients, and team members. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today.
Pay
Minimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/
.What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Oversee daily operations of attractions, tours, and exhibits, ensuring a seamless guest experience
- Manage front-line team members, maintaining operational standards, service quality, and appropriate staffing levels
- Ensure all operational areas are show-ready, properly staffed, and prepared for guest interactions
- Oversee labor management, scheduling, and compliance with staffing agreements and policies
- Foster teamwork and collaboration across departments to enhance guest services and special events
More about you
- Bachelor’s degree in hospitality management, business, or a related field preferred but not mandatory; equivalent experience may substitute
- Minimum of 2 years of management experience in a theme park or attraction environment preferred
- Experience with Microsoft Office programs, ticketing systems, exhibits, AV, and ride systems
- Experience in guest operations and excellent communication skills
Physical requirements
- Ability to lift up to 50 pounds
- Continous walking and standing
Shift details
Day shift
Evening shift
Evenings as needed
Holidays
Weekends
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Salary : $56,900 - $76,800
