What are the responsibilities and job description for the Slot Floor Attendant (On-Call) position at Delaware Park Casino & Racing?
JOB RESPONSIBILITIES:
- Promotes Outstanding Customer Service Relations
- Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
- Knowledgeable, actively promoting company marketing and promotional events, and proficient in answering guest questions.
- Circulates throughout the area assigned, actively observing players and the functioning of machines.
- Responsible for minor machine repairs and e-ticket paper fills.
- Records and logs any VLT machines that are not working.
- Responsible for carrying a change wallet to make currency exchanges at customer’s request.
- Responsible for ensuring Federal cash reporting requirements are met.
- Responsible for accurate payment and documentation of jackpot payouts.
- Counts and verifies all exchanges with the cage department and customers
- Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats, or disputes beyond the scope of their position to a supervisor immediately.
- Promotes and maintains necessary communications between self, co-workers, and managers to ensure controlled operation of the VLT floor.
- Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
- Promotes honesty and trust among the team.
- Performs all other duties as assigned.
JOB REQUIREMENTS:
- Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
- Prior money-handling experience is preferred.
- Must be able to lift, push, and pull up to 50 lbs. in weight throughout the shift without difficulty
- Ability to bend, reach, pull, push, kneel, squat and grasp as needed
- Must be able to walk and stand for extended periods of time up to 7 hours without difficulty.
- Excellent verbal communication and customer service skills are required.
- The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
