Front Desk Receptionist

Delaware Spine & Interventional Pain is a practice that focuses on patients’ back, neck, nerve pain and more.

We care a lot about our culture, so first, decide if you are ok working in an environment that has these Core Values:

Delaware Spine & Interventional Pain Core Behavioral Values

Patient Centered Care: I am punctual, prepared and positive. My friendliness and confidence help comfort my patients' concerns and create opportunities to show them support on their healthcare journey.

Proactive Communication: I am open and direct with my communication. Committed to growth, I actively seek feedback, ask clarifying questions to ensure understanding and welcome tough conversations with my team.

Results Driven – Cover and Move: Always responsive and focused on hitting targets that benefit the practice as a whole…. I adapt quickly to changes, supporting the team and shifting priorities as needed. My drive goes beyond my role, taking the initiative to help the practice succeed

*****If this feels like an environment you would like to work in, please review the position responsibilities.

Clinic Summary: Serving Delaware’s Spine and Pain Needs

As of January 2025, our clinic is now proudly serving the Delaware community with comprehensive, cutting-edge treatments for spine and pain management. Our team of experienced healthcare professionals is committed to providing personalized care and innovative solutions for individuals experiencing chronic pain and spinal conditions.

Our goal is to provide effective, minimally invasive treatments that reduce pain, restore mobility, and improve the overall quality of life for our patients. With a focus on patient-centered care and the latest medical advancements, we are dedicated to addressing the unique needs of each individual seeking relief from chronic spine and pain conditions.

Position Overview:

The Front Desk Receptionist is a vital part of our medical team, providing a positive and welcoming experience for patients and visitors while ensuring smooth operations of the clinic. This role requires an individual with excellent communication skills, strong attention to detail, and the ability to work in a fast-paced, patient-focused environment. The Front Desk team member will manage both inbound and outbound communication, efficiently handle patient intake, maintain patient confidentiality, and support the clinic’s daily administrative functions.

Key Responsibilities:

1. Positive Patient Experience:

• Greet and check in patients as they arrive for appointments, ensuring a warm, friendly, and professional atmosphere.
• Answer phone calls promptly, address patient inquiries, and provide relevant information regarding appointments, services, or insurance questions.
• Ensure all patients feel comfortable and respected throughout their visit, providing clear instructions or directions as needed.

2. Efficient and Accurate Patient Intake:

• Collect and verify patient information, including personal details, medical history, insurance information, and consent forms.
• Accurately enter patient data into the clinic's Electronic Health Records (EHR) system, ensuring all information is up-to-date and complete.
• Schedule patient appointments, ensuring the correct times and providers are selected and providing reminders as necessary.

3. Protect Patient Confidentiality:

• Maintain strict adherence to HIPAA guidelines to ensure patient privacy and confidentiality at all times.
• Safeguard sensitive patient information, handling it securely in all written, electronic, and verbal communications.

4. Team Task Support:

• Assist clinical and administrative teams with day-to-day tasks, such as preparing patient charts, processing referrals, or coordinating with other departments.
• Act as a liaison between patients, medical staff, and insurance companies to ensure effective communication and streamlined clinic operations.
• Support other front desk duties, such as filing, organizing medical records, and assisting with medical billing as needed.

5. Adhere to Delaware Spine & Interventional Pain Protocols:

• Follow clinic-specific training and protocols related to patient intake, data entry, appointment scheduling, and customer service.
• Participate in ongoing training to stay current with procedures, software, and industry standards.

Qualifications:

• High school diploma or equivalent; additional administrative or healthcare certifications are a plus.
• Experience in a medical office or healthcare setting preferred, but not required.
• Familiarity with Electronic Health Records (EHR) systems and appointment scheduling software.
• Strong communication skills (both written and verbal).
• Ability to multitask and prioritize in a busy, patient-centric environment.
• Demonstrated professionalism, empathy, and a patient-first attitude.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.

Physical Demands:

• Ability to sit or stand for extended periods.
• Occasional lifting of files or office equipment (up to 25 pounds).
• Regular use of a computer and phone systems.

Work Environment:

• Fast-paced, patient-facing role in a medical clinic setting.
• Collaborative team atmosphere with an emphasis on providing excellent patient care.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)
• EMR systems: 1 year (Required)

Experience:

• Medical receptionist: 1 year (Preferred)
• EMR systems: 1 year (Required)

Ability to Commute:

• Newark, DE 19713 (Required)

Work Location: In person

Salary : $18 - $22