What are the responsibilities and job description for the Accounts Receivable Supervisor position at Delicato Family Wines?
Position Purpose
Under minimal supervision, this position is responsible for accounts receivable and credit functions including but not limited to, invoice reviewing, accounts receivable aging monitoring, and performing, reviewing and advising on credit provided to potential customers.
Functional Responsibility
- Supervises the day-to-day operations and assigned staff in accordance with management's direction
- Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
- Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
- Monitors performance and regularly communicates with team to achieve mutual understanding, maintain level of productivity, and deliver desired results
- Partners with immediate manager to determine staffing needs
- Ensures employees have a safe, healthy, and rewarding work environment, provides applicable safety training and resolves/reports safety issues to management
- Supports change initiatives and company decisions in an effective manner
- Immediately informs management and addresses employee issues, concerns, and complaints in an objective and confidential manner
- Ensures employees are trained on the policies, processes, and procedures related to functional area; maintains company and regulatory compliance during day-day-operations
- Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities
Essential Duties
- Ensures timely collection of payments
- Monitors processing of invoices
- Develops and trains staff to ensure highly functional skill set and continuous learning; oversees daily workload and provides hands-on support
- Negotiates with customers in non-payment cases
- Based on customer aging review, recommends actions to be taken on delinquent accounts
- Monitors customer status to ensure appropriate release of credit holds
- Reviews files, reports and financial status of existing customers ensuring current information supports extended credit limits
- Performs credit and background checks on potential customers and advises management on findings and limits to be extended
- Prepares formal credit analysis on new customers for management review
- Performs customer account maintenance including write-offs, credit rebills and A/R billing adjustments
- Communicates any credit or collection issues with Sales personnel
- Manages ad-hoc invoicing for Non-AR sales and makes the appropriate GL posting
- Conducts GL account analysis and month end reconciliation of all accounts receivable accounts
- Monthly management reporting of aging totals/cash receipts/new customers/DSO results
- Analyzes credit limits based on order demand and make any necessary adjustments
- Develops and monitors monthly KPI reporting
- Continuously reviews, monitors and make recommendations for process improvements and streamlining
- Participates in testing for system upgrades and validate results
- Ensures positive customer relations and communication
- Filing and other clerical duties as needed
- Assists with special accounting projects
- Builds working relationships with other wine industry credit personnel
- Other duties may be assigned
Non-Essential Duties
- Other duties may be assigned
Minimum Requirements
Education and Experience
- Bachelors degree in business or equivalent experience
- 5 years prior Accounts Receivable and Collections experience
- 2 years supervisory or leadership experience
Knowledge, Skills, and Abilities
- Skills in use of computers
- Knowledge of ERP systems
- Ability to compile and research data
- Proficient in Microsoft Office
Working Conditions
Work Standards
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
Nearest Major Market: Stockton
Job Segment: Accounts Receivable, Credit Analyst, Clerical, Manager, Performance Management, Finance, Administrative, Management, Human Resources
