Front of House Team Member

Job Summary:

As a Front of House Team Member, you will be responsible for providing exceptional service to our guests in a fast-paced, dynamic environment. You will work in three key stations: cashier, expo, and barista, ensuring efficient and smooth operations while creating a welcoming atmosphere. In addition, all team members assist in dishwashing duties as needed.

Key Responsibilities:

Expo (Food Runner)

• Match the kitchen ticket with the expo ticket, ensuring order accuracy.
• Cross out the items on the ticket that are ready to be brought to the table.
• Run food to the guests' tables in a timely manner, ensuring prompt service.
• Check orders for presentation, accuracy, and quality before serving to guests.
• Communicate with team members to address any guest concerns or issues.

Cashier

• Greet and welcome guests as they arrive at the restaurant.
• Take customer orders accurately and efficiently, handling cash and credit card transactions.
• Answer guest inquiries about menu items, ingredients, and pricing.
• Maintain a clean and organized work area.

Barista

• Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to recipe guidelines and restaurant standards.
• Maintain the cleanliness and organization of the beverage station.
• Restock supplies as needed, ensuring adequate inventory levels.
• Provide excellent customer service, answering guest questions about beverage offerings and making recommendations.

Dishwashing

• Assist in washing dishes, glassware, and utensils as needed.
• Maintain a clean and sanitary dishwashing area.
• Follow proper dishwashing procedures and food safety guidelines.
• Support other team members in maintaining a clean and organized kitchen and dining area.

Qualifications:

• Previous experience in a restaurant or customer service role is welcomed, but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Flexible schedule and availability, including weekends and holidays.

By joining our team, you will have the opportunity to grow and develop your skills in a dynamic, customer-focused environment. We are committed to providing exceptional service and a welcoming atmosphere for our guests, as well as fostering a great working environment for our team members.