What are the responsibilities and job description for the Customer Service Rep position at Della Infotech, Inc.?
JOB DESCRIPTION
Customer Service Rep
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Requirements :
Typing : 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and / or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues / concerns related to their health
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
- Other job duties may be assigned as needed
Job Requirements
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.