Demo

Customer Service Rep

Della Infotech, Inc.
Westerville, OH Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 4/17/2025

JOB DESCRIPTION

Customer Service Rep

Please complete minimum of 1 reference check and include this in the comments section in VNDLY.

Requirements :

Typing : 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

  • Handling patients, referral sources, and administrative department inquires
  • Communicating with insurance companies and / or prior authorization requests
  • Entering patient information into a customer information system
  • Ensuring customer satisfaction and assisting them with issues / concerns related to their health
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
  • Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake
  • Other job duties may be assigned as needed

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

  • High School Diploma or GED, some college-preferred
  • Minimum 1 year of Customer Service
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Rep?

    Sign up to receive alerts about other jobs on the Customer Service Rep career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Della Infotech, Inc.

    Della Infotech, Inc.
    Hired Organization Address Boise, ID Full Time
    Med Surg or Med Surg Tele RNs needed for Boise, ID BR / hr with start date of 8 / 14 BR / hr with start date of 8 / 21 E...
    Della Infotech, Inc.
    Hired Organization Address London, CT Full Time
    NOTE : This is a remote position. VENDORS : Please read the role description carefully, as this position requires a high...
    Della Infotech, Inc.
    Hired Organization Address Colorado, CO Full Time
    The Colorado Department of Labor and Employment is seeking an experienced Senior Solutions Consultant to provide strateg...
    Della Infotech, Inc.
    Hired Organization Address Cincinnati, OH Full Time
    Title : Solution Architect Location : Cincinnati, OH, Hybrid role Duration : 1 Year Contract Preferable banking, money m...

    Not the job you're looking for? Here are some other Customer Service Rep jobs in the Westerville, OH area that may be a better fit.

    Customer Service Rep

    The Chimney Guys, Pataskala, OH

    CSR (Customer Service Rep)

    Summers Plumbing Heating & Cooling - Columbus, Columbus, OH

    AI Assistant is available now!

    Feel free to start your new journey!