What are the responsibilities and job description for the GDOT Support Specialist position at Della Infotech?
Support Specialist for the Custom Applications Operations team within the Georgia Department of Transportation,.
As a Support Specialist for the Custom Applications Operations team within the Georgia Department of Transportation, you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework. You will work closely with clients, end-users, and Software Engineer members to ensure the successful delivery of high-quality support services. Functional areas of the custom applications are all aspects of the business : project information, contract management, invoice management, permit processes, approval workflows, and others.
Key Responsibilities :
- Provide technical support and troubleshooting .NET in-house custom applications.
- Ability to understand technical documentation provided by developers, find the root cause of issues, and add
to backlog Sprint list for release fixes.
Document findings and the root cause of the problem and meet with the assigned Software Engineer to
provide conclusions.
communicate with the users on the resolution completion.
functionality and user experience.
issues in the application.
of troubleshooting.
infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).
Problem >
Change) in ServiceNow (Ticking system).
Required Qualifications :
Oracle database, XML, and HTML5
Required / Desired Skills
SkillRequired / DesiredAmountof ExperienceExperience in providing Level 1 and 2 Technical production support and operationsRequired3YearsExperience with the design, development, and testing of Enterprise IT Software Applications and SystemsRequired3YearsExperience in upgrading, deploying, and support of Enterprise IT Software Applications and SystemsHighly desired3YearsExperience working with complex enterprise applications, mainly in Microsoft TechnologyHighly desired3YearsExperience in integration of Custom Built, COST, or Third-Party software systems with other enterprise systems using APIS and toolkitsHighly desired3YearsExperience creating technical support documents and guidesHighly desired3YearsExperience with interaction with Business Stakeholders and UsersNice to have3YearsPast project history and client referencesNice to have3Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST BR if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed BR. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7This position is 100% remoteQuestion8GDOT will not be providing any raises within the first 1 year. After that point, the rate increase will be based on performance and budget dependent.Question9Preference will be given to candidates who are US Citizens Permanent Residence Cards (aka "Green Cards) or have Employment Authorization documents (EAD)
