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Senior Voice Engineer

Della Infotech
Houston, TX Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/21/2025

Job Description :

Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.

Key Responsibilities :

Voice System Design & Implementation :

  • Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
  • Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.

System Maintenance & Optimization :

  • Monitor and maintain the performance of voice systems to ensure reliability and quality.
  • Perform regular system updates, patches, and configuration changes to optimize performance and security.

    • Troubleshooting & Support :

  • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
  • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.

    • Project Management :

  • Lead and manage voice-related projects, including system upgrades, migrations, and integrations.
  • Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.

    • Documentation & Reporting :

  • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
  • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.

    • Innovation & Research :

  • Stay current with emerging voice technologies and industry trends.
  • Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.

    • Skills / Experience :

    Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.

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