Voice Engineer

Hi

Hope You are doing well |

We have an urgent below position .If you are interested please share your updated resume with the rate expectation.

Job Title :Webex CCE Engineer

Location:Portland, OR_Hybrid

Job Description:

· Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.

· Expert level understanding of UCCE Components, solutions, Call flow and Integrations.

· Excellent understanding in IVR Call flow management and ICM Scripting.

· Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.

· Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.

· Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.

· Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.

· Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.

· Good Understanding of IaaS Platform and Services.

· Experience in training BAU Team on learnings, case studies and other solutions.

· Experience in handling Severity 1 situations, troubleshooting on-call with Customer to resolve the issue and articulate the RCA.

· Provide Level-3 support to Operations and Delivery to drive incident resolution.

· Provide Recommendations to improve Contact Center platform stability.

· Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.

· Consult on high severity incidents and complex work orders.

· Should be ready to work in a 24/7 business support environment.

Additional desired experience:

· Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions

· Experience with modern cloud architectures and technologies

Thanks and Regards

MANMOHAN SINGH

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: 13022869851: EXT:134

Email:manmohan.singh@raasinfotek.com