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Service desk

Della Infotech
Rochester, MI Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/7/2025
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advice and support

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