What are the responsibilities and job description for the System Analyst position at Della Infotech?
Position : System Analyst
Location : Overland Park, KS 66211
Duration : 6 - Month Temp (Possible to Extend)
Pay rate : $ 25.00 / hour on W2
Responsibility : Job Duties :
- Owner of new hire equipment assignments.
- Based on new user requests, complete systems set-up for users.
- Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.
- Coordinate review of system updates entered in the request system.
- Gain alignment and prioritization for approved projects.
- Coordinate set-up, system, and business testing.
- Keep stakeholders informed with timely communications.
- Coordinate and complete systems testing projects.
- Partner internally to transfer systems knowledge and changes to enable production of training materials.
- Input functional changes to the systems and work with IT business partners for ensure proper execution.
Minimum Education : Bachelor's degree in business, IT, or related field with 3 years of experience in business process work preferably in contact center operations.
Other Required Experience / Qualifications : Proficiency in Excel, SQL, or other related data / system tools,1-year prior call center experience
Salary : $25
