What are the responsibilities and job description for the Front Office Assistant (Seasonal) position at Delmarva Shorebirds?
Front Office Assistant - Seasonal
Start Date: February - March 2025
This position will work under and report to: Front Office Directors and Managers
Administrative Duties:
- Answer phones and direct customer to the appropriate staff members or department.
- Greet in-office customers, answer basic questions, and direct to staff for further assistance.
- Assist Bookkeeper with seasonal staff on-boarding and paperwork.
- Assist office with administrative day to day functions as needed.
Marketing & Community Relations:
- Aid community relations manager with fulfilling donation requests.
- Assist with community appearances.
- Assist with Silver Sluggers program execution.
- Assist with our Hit The Books Reading Program
Ticket Operations:
- Learn the processes and assist with ticket office administrative functions.
- Develop a good understanding of the ticketing system and CRM platform to complete daily tasks.
- Process ticket orders including full season tickets, mini-plans, groups, single game ticket buyers.
- Provide outstanding customer service when dealing with fans in-person and over the phone.
Merchandise Operations:
- Assist with incoming product inventory and preparing for sale both in stadium and on our e-commerce platform.
- Develop an understanding of the Shopify e-commerce platform to assist and learn the processes of uploading merchandise, pricing, inventory, shipping and costs.
- Learn and assist with monthly inventory and month end reports.
- Stock the in-stadium team store, ensure the store appearance is well maintained.
*Other duties as assigned.
Qualifications Required:
- High School graduate, some college preferred.
- Strong communication and listening skills.
- Excellent customer service skills
- Strong planning and organizational skills
- Energetic and enthusiastic with the ability to take initiative.
- Ability to handle multiple projects, meet deadlines and complete tasks.
- Always demonstrate a positive and professional attitude
- Ability to maintain a flexible work schedule (evenings and weekends)
- Experience with Microsoft Office and comfortable learning new computer programs.
Physical Requirements: Extended hours of work between the months of April to September. Candidate must have the ability to handle stress in a fast-paced environment. This position will include both daytime and nighttime hours.
COMPENSATION:
Hourly Position - $15 per hour. Hours will vary during times the team has home games/event and when the team is on the road.
Hourly Position - $15 per hour. Hours will vary during times the team has home games/event and when the team is on the road.
7th Inning Stretch, headed by C.E.O. Tom Volpe and President Pat Filippone, is recognized as one of the leading sports ownership firms in the country. Currently, 7th Inning Stretch owns and operates the Stockton Ports, Single-A Affiliate of the Oakland A’s, the Delmarva Shorebirds, Single-A Affiliate of the Baltimore Orioles and the Everett AquaSox, Single-A Affiliate of the Seattle Mariners. The Delmarva Shorebirds play at Arthur W. Perdue Stadium located on the Delmarva Peninsula with a market that spans the states of Delaware, Maryland, and Virginia. 7th Inning Stretch prides itself on building a stronger community, furthering the careers of its employees, and creating a superior product both on and off the field.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $15
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