What are the responsibilities and job description for the IT Change Management Specialist position at Delmock Technologies Inc?
Job Description
Job Description
About Our Company :
Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.
Location : This position is hybrid, based in Laurel, MD 20707.
Role :
Delmock Technologies, Inc. is seeking an IT Change Management Specialist to ensure efficient and effective change management in the Information Technology department, assist with the development of Change Management processes & procedures to improve WSSC Water efficiencies, and serve as an advocate for change management best practice.
Responsibilities :
Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management, IT division-section managers, and representatives from all WSSC Water business areas.
Serves as a liaison between IT and the WSSC Water business community.
Supports the IT Change Management tool administrator.
Supports day-to-day user needs, software upgrade deployments, and enhancement configuration.
Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.
Supports IT configuration management function
Performs internal QA of weekly change request submissions for accuracy and completeness.
Supports the functional configuration tasks and activities for software implementation projects.
Minimum Requirements :
Bachelor’s degree in information technology management or related field, at least 4 years of experience working in Change Management, 4 years of practical experience in IT change management. May substitute for high school diploma (or equivalent) with over 8 years of practical experience in IT change management.
Experience in Service Now Change Management Software
Experience reviewing change requests in ServiceNow.
Experience creating and implementing IT asset governance procedures for all change management lifecycle stages.
Knowledge of IT Change Management best practices.
Knowledge and understanding of change management tools.
Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.
Excellent analytical, negotiation, and organization skills.
Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.
Outstanding customer, communication, and interpersonal skills.
Knowledge of Microsoft Office.
Required Certification :
ITIL Foundation Certification.
Preferred / Nice to Have Skills :
Knowledge of SharePoint.
Clearance :
The ability to pass a background check is required.
Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.
At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!
DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
