Asset Management Administrator - ITAM

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Work you'll do

Assist and perform various Information Technology Asset Management (ITAM) processes, including the processing of computer orders, evaluating technology requests for escalation, procurement, processing request for payments, reporting, shipping, and receiving. Prepares preliminary data for ITAM reports for review by Regional Asset Manager. Coordinates with the ITAM team on day-to-day tasks, must possess a good working knowledge of ITAM processes, the Leased Asset Management database (LAM), and the ability to provide daily status reports. This position must be able to prioritize task and work with some supervision and may serve as a back up to the Senior, Lead or Regional Asset Manager and interacts with technology support team and client service teams at all levels.

Responsibilities:

• Assist with asset management duties including processing end of lease assets, shipping and receiving, checking in assets, and updating the Lease Asset Management System. Tracks assets including laptops that are transferred between offices and regions.
• Performs weekly laptop reconciliation, assist with researching and resolving discrepancies. Provides appropriate data for report and to help with analysis of trends and makes recommendations for forecasting and regional load balancing of assets.
• Provides offices with laptops for large training programs, special projects, and regional load balancing inventory. Must work with offices throughout the region to coordinate shipping of assets and to ensure assets are in the appropriate locations when needed. Prepares laptops for end-of-life disposal and assist with coordination of disposal.
• Prepares laptop purchase orders using in house ordering system and submits orders directly to suppliers. Works with vendors and carriers to schedule or/and expedite deliveries, assist with research to resolve shortages, and missed or late delivery problems.
• Assist with the preparation of purchasing reports for management review. Monitors and receives shipments and performs check-in of items verifying accuracy of orders and reconciles to purchase orders.
• Assist with the evaluation of client requests and escalates to the regional asset manager to determine if additional approvals are required if appropriate. Monitors and checks asset reports regarding shipping of firm assets and assignment compliance.
• Works with ITAM senior, lead and regional asset manager to ensure equipment availability for new hires program. Participates in the distribution of new hire equipment and delivers new laptop training for new hire orientation program.
• Assist with the reconciliation of employee separation reports and works with Regional Asset Manager and Talent to recover laptops from separating employees.
• Assist with the preparation of disposition of assets from other regions to manage and balance inventory. Responsible for tracking USI laptops in the US and coordinating the end of lease returns to vendor.
• Assist with the movement of laptops in and out of the repair department. Ensures that external repair vendor obtains necessary access certifications for the office location. Prepares status reports for review of meeting SLAs.
• Provide support to the Technology team as needed. Must be able to work with minimum supervision and prioritize task.
• Work overtime and possible weekends/holidays as needed.
• Performs other job-related duties as assigned.
• Role is onsite, to the Hermitage, TN office.

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

Customer Experience

The Customer Experience (CXO) team is DT - US first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, CXO provides hands-on support to Deloitte employees.

Required Qualifications:

• Minimum 2 years of experience in asset management or providing client facing technical support in Asset Management.
• Ability to lift to 50 pounds.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Position is onsite: Hermitage office

Required Qualifications:

• A , ITIL, IAITAM certifications a plus

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to help them to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,400 - $101,500

Information for applicants with a need for accommodation: ;br>
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.