UKG WFC Time - Solution Specialist

Are you an experienced, passionate pioneer in human resources - a solutions builder, a roll-up-your-sleeves professional who wants a daily collaborative environment, think-tank feels and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below.

Work you'll do/Responsibilities

• Investigate and resolve complex technical issues related to the UKG WFM Time module, utilizing in-depth knowledge of the system
• Serve as a subject matter expert for the UKG WFM Time module, providing insights and solutions for both internal teams and external clients
• Manage escalated support tickets from Tier 1 and Tier 2 support teams, ensuring timely resolution and documentation of all actions taken
• Assist in the configuration and customization of the UKG WFM Time module to meet organizational needs, including rule setup and timekeeping parameters
• Work closely with IT, HR, and operations teams to ensure seamless integration and optimal performance of the WFM Time system
• Provide training and mentorship to Tier 1 and Tier 2 support staff to enhance their troubleshooting skills and product knowledge
• Create and maintain comprehensive documentation, including technical guides, FAQs, and troubleshooting procedures
• Identify opportunities for process improvements and work with management to implement changes that enhance user experience and system efficiency

The Team

Human Capital AMS/Operate

The Human Capital AMS/Operate team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital as Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow.

Government and Public Services (GPS)

Deloitte's Government and Public Services (GPS) practice -our people, ideas, technology, and outcomes - is designed for impact.Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Qualifications Required

• 3 years of experience in a technical support role, specifically with UKG WFC and Pro WFM
• 3 years of experience in UKG WFM Time module functionalities, configurations, and best practices
• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Bachelor's Degree
• Certified in UKG Workforce Central 8.1 and UKG Pro WFM

Information for applicants with a need for accommodation:

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